SEA NOTES YAMBA

Terms & Conditions

  • Operator: Amber Hoare trading as Sea Notes Yamba
  • ABN: 67 495 176 616
  • Property: Sea Notes Yamba, 1/10 Beachside Way, Yamba NSW 2464
  • STRA Registration Number: PID-STRA-8246
  • Contact: stay@seanotesyamba.com
  • Effective from: August 2026

1. Overview

  • These Terms and Conditions form part of the agreement between you (“the Guest”) and Sea Notes Yamba (“the Property” or “the Operator”). By booking and/or staying at the Property, you agree to abide by these Terms, the NSW Short-Term Rental Accommodation Code of Conduct (2021), and the conditions set out in your booking confirmation.

2. Booking and Payment

  • A 50% deposit is required at the time of booking to secure your reservation.
  • The remaining 50% balance is automatically charged to the card on file 21 days prior to check-in.
  • Bookings made within 21 days of arrival require full payment at the time of booking.
  • Payments are processed securely via Stripe through our booking platform, or via authorised OTA platforms.
  • No security bond is required, however guests remain responsible for any loss or damage caused during their stay.

3. Cancellation Policy

  • Cancellations made more than 21 days before check-in: the 50% deposit already paid is forfeited; no further payment will be charged.
  • Cancellations made within 21 days of check-in, or failure to arrive: the total booking amount already paid is non-refundable.
  • No refunds will be provided for early departure or shortened stays.
  • While we don't provide cash refunds or credits for cancellations, changes, or interruptions caused by weather events (including storms, cyclones, floods, or other natural events), we may, at our discretion and subject to availability, offer a date change to another period.
  • Where the new dates fall within a higher-rate period, the guest is responsible for paying the difference between the original booking value and the rate for the new dates.
  • Comprehensive travel insurance is strongly recommended.

4. Check-in and Check-out

  • Check-in: From 3:00 pm
  • Check-out: By 10:00 am
  • Early check-in or late check-out may be available by prior arrangement only and may incur an additional fee.
  • Guests will receive detailed arrival instructions, including key access information, prior to check-in.

5. Use of the Property

  • Guests agree to use the Property solely for short-term residential accommodation purposes and to comply with all NSW STRA Code of Conduct obligations, including:

  • Respecting neighbours and maintaining a low noise level, particularly between 9 pm and 9 am.

  • No parties, gatherings, or events are permitted at any time.

  • Bookings for Schoolies groups or local residents will not be accepted without prior approval from the host personally.

  • Only registered guests listed on the booking may stay overnight.

  • The Property is non-smoking indoors and outdoors.

  • Illegal substances are not permitted on the Property. Any breach may result in immediate termination of the stay without refund.

  • One well-behaved dog may be permitted by prior approval only (refer to your booking confirmation), additional pet fees apply.

  • An exterior Ring doorbell camera monitors the front porch and entrance path 24/7 for security purposes. Recorded footage is accessible to the Operator at all times.

  • An internal Minut device monitors noise levels, smoke, and guest numbers to help uphold these Terms. It does not record audio, video, or any personal data — it detects and alerts only.

  • Failure to comply may result in immediate termination of the stay and removal without refund.

6. Property Condition and Guest Responsibility

  • Guests are expected to leave the Property clean and tidy on departure.
  • Any damage, breakage, or excessive cleaning requirements may result in additional charges.
  • Please notify the Operator promptly of any issues or maintenance concerns during your stay.
  • Please report any damage or property issues within 24 hours of discovery.

7. Maximum Occupancy

  • The maximum occupancy is 7 guests, as stated in the booking listing. Exceeding this limit breaches these Terms and the NSW STRA Code of Conduct.

8. Liability

  • The Operator accepts no responsibility for personal injury, loss, or damage to guests’ personal property during the stay.
  • Guests are responsible for securing their belongings and ensuring the Property is locked when unattended.
  • Guests are responsible for supervising children at all times, particularly around stairs, the trampoline, and other outdoor areas.
  • Guests using shared resort facilities, including the pool and tennis courts, do so at their own risk and must follow the relevant facility rules. Outdoor amenities at the Property should not be used after dark.

9. Photography and Marketing

  • By booking, guests consent to the Operator capturing and using general imagery of the Property for marketing and social media purposes. Guests will always be contacted for approval prior to sharing any identifiable photos that include them.

10. Privacy

  • Personal information provided in the booking process will be used solely for managing reservations and guest communication in accordance with the Privacy Act 1988 (Cth). Monitoring devices referred to in Section 5 (exterior Ring doorbell camera, internal Minut device) do not collect or store personal data beyond the footage and alerts described there, and are used solely to uphold these Terms and the safety of guests and neighbours.

11. Breach and Termination

  • The Operator reserves the right to cancel or terminate a booking immediately if guests breach these Terms, the NSW STRA Code of Conduct, or any local council regulations. No refund will be provided in such cases.

12. Governing Law

  • These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes shall be resolved in accordance with those laws.

For any questions regarding your booking: